The Team That Fights for You.
We started Pro-Refund Claims in 2015 with a simple belief: consumers shouldn't lose money just because companies make the dispute process impossibly hard. A decade later, we've recovered over $14 million for more than 10,000 clients worldwide.
Born from Frustration.
Built for Results.
It started with a cancelled flight. Our founder, James Richardson, watched his elderly mother spend three weeks trying to get a £400 refund from an airline that stonewalled every attempt. She knew she was owed the money. They knew it too. But they also knew she would likely give up.
"There are millions of people in exactly that situation every day — people who are right, but who don't have the time, energy, or knowledge to win. I decided to build the team that could win for them."
— James Richardson, Founder & CEOPro-Refund Claims launched in London in 2015 with a team of three: a consumer rights lawyer, a former financial regulator, and a dispute resolution specialist. In the first year, we recovered over £280,000 for 400 clients. Word spread fast.
Today, we're a team of 60+ advocates, analysts, legal specialists, and client managers operating across four offices in the US, UK, and Europe. We handle over 1,000 new cases every month and have recovered more than $14 million in total for our clients — with a near-perfect success rate.
What We Stand For
We exist for one reason: to level the playing field between individual consumers and the corporations that too often treat them as an inconvenience. Every case we win is a small act of accountability.
"To ensure that no consumer loses money they're owed simply because they lack the knowledge, time, or resources to fight for it — and to hold companies accountable to the promises they make."
Consumer First
Every decision we make is guided by what's best for our clients — not what's easiest for us.
Radical Transparency
We tell you exactly what we'll do, how long it takes, and what our fee is — before you sign anything.
Relentless Pursuit
We don't accept first rejections. We escalate, persist, and use every available tool to succeed.
Accessibility
No win, no fee means our service is available to everyone — regardless of income or background.
Integrity
We only take on cases we genuinely believe we can win. We'll never mislead you about your chances.
Total Confidentiality
Your data is encrypted and secure. We never share your information without your explicit consent.
10 Years of Fighting for Consumers
From a three-person startup in London to a global consumer advocacy firm — here's how we got here.
James Richardson launches the company in London with a team of three specialists. In year one, we recover over £280,000 for 400 clients across the UK.
We launch a dedicated financial services refund division, taking on banks and institutions for the first time. First $1M in total client funds recovered.
We expand to the United States, opening our New York office and adapting our approach to US consumer protection frameworks and regulatory bodies.
We reach 5,000 successfully resolved cases and $7M in total client funds recovered. Our team grows to 35 advocates and specialists across three offices.
Pro-Refund Claims receives official accreditation from three European consumer protection bodies, enabling direct regulatory escalation across the EU.
We celebrate 10 years and 10,000 clients — with over $14 million in total funds recovered. A team of 60+ advocates now operates across four global offices.
Specialists, Not
Generalists.
We do one thing — consumer refund advocacy — and we do it better than anyone. That specialisation means deeper expertise, stronger results, and a team that genuinely understands every nuance of every dispute type we handle.
100% Specialist Focus
Unlike general legal services or advice lines, every person on our team is dedicated exclusively to consumer refund disputes — no distractions, no diluted expertise.
Established Relationships
We have direct contacts at dispute resolution teams within hundreds of companies, enabling faster, more effective resolutions than cold-contact claims.
Data-Driven Strategies
10 years of case data informs every approach we take. We know what works with which companies, which regulators respond fastest, and which legal angles succeed.
Dedicated Case Manager
Every client gets a named case manager who handles their dispute from submission to resolution — no call centres, no anonymous ticketing systems.
Trusted by Thousands
Real outcomes. Real people. Here's what our clients say about working with us.
"Pro-Refund Claims did in three weeks what I couldn't do in nine months. Their team was professional, communicated clearly, and never made me feel like I was just another case number. Genuinely outstanding service."
"I'd been told by three different people that I had no case against my bank. Pro-Refund Claims looked at my account history, found 14 months of unauthorized charges, and recovered every penny plus interest. Remarkable."
"I was billed for a gym membership for 18 months after I cancelled. They ignored every email I sent. Pro-Refund Claims resolved it in under two weeks and I got a full refund for all 18 months. Should have called them sooner."
A Team Driven by Purpose
We believe that doing meaningful work — genuinely helping people recover what's theirs — makes us better advocates and a stronger team. Our culture reflects that mission every day.
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Remote-First
Work from anywhere. We have offices in New York, London, Berlin, and Sydney — but remote team members thrive here too.
Learning Budget
Every team member receives an annual learning budget for courses, conferences, and professional development.
Meaningful Work
Every case you handle has a real person behind it who genuinely needs your help. The impact is tangible, daily, and direct.
Wellness Support
Full health coverage, mental wellness stipends, and generous paid leave. We invest in the people who make this work possible.
Ready to Let Us Fight for You?
Free assessment · No upfront cost · Response within 24 hours.