We Handle Everything. You Just Submit.
From the moment you send us your case to the moment your refund lands, we manage every step. No legal knowledge needed. No hours on hold. No guesswork. Here's exactly what happens.
You Submit Your Case
A simple form — under 5 minutes to complete.
We Review for Free
Expert assessment within 24–48 hours.
We Contact the Company
Formal demands, negotiation, escalation.
Resolution is Confirmed
We present the outcome and you approve.
Your Refund Arrives
Money returned. Our fee only after you're paid.
5 Steps. Total Clarity. Zero Risk.
A transparent, end-to-end process built around your needs — not ours.
Every Step, Explained
Here's precisely what happens from the moment you submit your case to the moment your money is returned.
You Submit Your Case
Everything begins with our simple online form. Tell us what happened, who was involved, and what you're owed. No legal knowledge needed — describe the situation in your own words.
Simple Online Form
Under 5 minutes. No jargon, no complex fields — just your name, contact, and a brief description of your dispute.
Upload Supporting Documents
Attach any relevant emails, receipts, or rejection letters. Don't worry if you don't have everything — we gather evidence too.
100% Secure Submission
All data is encrypted end-to-end. Your information is never shared with any third party without your explicit consent.
We Review Your Case for Free
Within 24–48 hours, a dedicated specialist reviews your case in full. We identify all applicable consumer rights, legal frameworks, and the strongest strategy for your specific situation.
Assigned a Named Case Manager
You'll be introduced to the specialist handling your case — a real person you can contact directly throughout.
Legal & Regulatory Research
We identify every consumer law, regulation, and company policy applicable to your dispute — including ones you may not know about.
Honest Success Assessment
We only proceed if we genuinely believe we can win. If the case isn't strong enough, we'll tell you honestly — no false hope.
We Contact the Company
This is where the real work happens. We communicate directly with the company — issuing formal demand letters, leveraging legislation, and escalating through every available channel until we achieve resolution.
Formal Legal Demand Letters
Professionally drafted letters citing the exact laws and policies that apply — taken far more seriously than individual complaints.
Direct Negotiation
We negotiate with the company's resolution or compliance team — bypassing standard customer service entirely.
Regulatory Escalation if Needed
If the company remains uncooperative, we file complaints with the CFPB, FCA, ombudsman services, and other relevant bodies.
A Resolution is Reached
Once the company agrees to issue a refund, we confirm the terms with you and ensure everything is properly documented before we close the case. Nothing happens without your approval.
Written Confirmation Secured
We insist on written confirmation of the refund agreement — no ambiguity about what's owed or when it will be paid.
You Review and Approve
We present the outcome clearly and only close when you are satisfied with what's been agreed.
Full Case Documentation
A complete record of the case, correspondence, and outcome is provided — yours to keep permanently.
Your Refund is Returned
Your money is returned directly to you — from the company to your payment method, not routed through us. We monitor until receipt is confirmed, and only then do we collect our fee.
Direct to Your Account
Refunds go directly to your bank, credit card, or original payment method. We never hold your funds.
Monitored Until Received
We track the refund and follow up if payment doesn't arrive within the agreed timeframe. Case isn't closed until you confirm.
Fee Only After Payment
Our success fee is collected only once you confirm receipt of your refund. No hidden charges, no exceptions — ever.
The 5-Step Journey at a Glance
Every case follows the same clear path — from submission to full resolution.
Fill out our form with your dispute details. Takes under 5 minutes.
Day 1Our specialists assess your claim and design a winning strategy.
Day 1–2Formal demands, negotiation, and escalation — all handled by us.
Day 3–21Refund agreed and documented. You review and approve the outcome.
Day 7–30Money returned directly to you. Our fee only after you confirm.
Day 10–45What to Have Ready
When You Submit
You don't need everything — we gather a lot ourselves. But the more you share upfront, the faster we can act.
Your Contact Details
Name, email, and phone number so your case manager can reach you quickly.
The Company Involved
Name of the business or institution in dispute, and a customer reference if you have one.
The Amount in Dispute
An estimate of how much you believe you're owed. Exact figures help us assess faster.
Any Existing Correspondence
Emails, rejection letters, receipts — even partial records help build your case.
A Description of What Happened
In your own words — what went wrong, when, and what response you received when you tried to resolve it.
We Gather Evidence
Our team conducts its own research — you don't need to do it all yourself.
We Know the Systems
We have direct contacts at thousands of companies' resolution departments.
Submit Quickly
Some chargeback and refund windows are time-limited — the sooner, the better.
We'll Ask If Needed
Your case manager will follow up for anything else needed to build the strongest case.
Transparent Pricing.
No Surprises.
We operate entirely on a No Win, No Fee basis. You pay nothing upfront. Our fee is a percentage of what we recover — collected only after you've received your refund.
If we don't recover your money, you pay us absolutely nothing. No consultation fee, no admin charge, no hidden costs of any kind.
Example Fee Calculations
Illustrative examples based on our standard rate structure. Exact rates confirmed on case acceptance.
Our Escalation Strategy
Most cases resolve at stage one. When companies push back, we have a full three-level escalation path that increases pressure at every step — up to formal regulatory complaints and chargeback filings.
Formal Demand Letter
A professionally drafted demand citing specific consumer laws, company policies, and the exact refund owed. This alone resolves the vast majority of cases — companies know these letters carry weight.
Direct Negotiation
We escalate to the company's internal dispute resolution or compliance team — bypassing standard customer service. Our track record and established contacts are powerful levers at this stage.
Regulatory & Legal Action
For the most stubborn cases, we file formal complaints with relevant regulators (CFPB, FCA, ombudsman) and initiate chargeback proceedings through your card issuer. Companies respond decisively at this level.
See It in Action:
A Real Case Timeline
Here's how a real client's airline dispute played out — from submission to refund — with actual timings. Names changed for confidentiality.
Michael had been fighting a transatlantic flight cancellation for 9 months before contacting us. The airline claimed an "extraordinary circumstance" voided his rights. We disagreed — and proved it in 19 days.
Michael completes the intake form in 4 minutes and uploads his booking confirmation and the airline's rejection email.
Case manager confirms the cancellation does not qualify as an extraordinary circumstance under EU Regulation 261/2004. Case accepted.
A formal letter citing EU261 and contract law is sent directly to the airline's compliance department. Response deadline: 14 days.
Airline offers a £600 travel voucher. Our team rejects this on Michael's behalf and insists on a full cash refund — or regulatory escalation begins in 48 hours.
Airline confirms: full refund of $1,840 to original payment method within 5 working days. Michael reviews and approves the resolution.
Michael confirms receipt of $1,840. Case closed. After 9 months of getting nowhere alone, resolved in 19 days.
Still Have Questions?
Here are the most common questions about our process. If yours isn't here, our team is ready to help directly.
The average case resolves in 7–21 days from submission. Simple disputes like billing errors can resolve in under a week, while complex financial service cases may take 4–8 weeks. We always push for the fastest resolution and keep you updated throughout.
Very little. After submission, your case manager takes over entirely. You may be asked to confirm you're happy with a proposed resolution — and you'll confirm receipt of the refund at the end. That's typically the full extent of your involvement.
In rare cases where a company refuses even after regulatory escalation, we explore chargeback options through your bank or card issuer. We pursue every available avenue — and our 98% success rate reflects the effectiveness of our full escalation path.
Yes — this is one of the most common situations we handle. A rejection from a company is not a legal determination. We challenge rejections using regulatory pressure, formal legal notices, and escalation paths that weren't available to you as an individual.
Our fee is only charged after you have received your refund and confirmed receipt. We send an invoice at that point — never before. If the case is unsuccessful, no fee is charged under any circumstances.
Your named case manager provides regular updates at every significant stage — when the demand letter is sent, when the company responds, and when a resolution is reached. You can also contact your case manager directly at any time with questions.
Ready? It Starts With One Form.
Free assessment · No commitment · Response within 24 hours.